At vornyxolbrnraxel, we are committed to ensuring your complete satisfaction with our calligraphy and hand-lettering services. This Return and Refund Policy outlines the terms and conditions for returns, cancellations, and refunds. Please read this policy carefully before placing an order.
Custom Work Policy
Since all our calligraphy and hand-lettering work is custom-made to your specific specifications and requirements, returns are generally not accepted once production has begun. Each piece is created uniquely for you, making it difficult to resell or reuse.
However, if you are not satisfied with the final product due to an error on our part (such as incorrect text, wrong style, or quality issues), we will work with you to resolve the issue. This may include:
- Redoing the work at no additional charge
- Providing a partial or full refund, depending on the circumstances
- Offering store credit for future orders
We encourage you to review all design proofs carefully before approving final production to ensure the work meets your expectations.
Cancellation Policy
You may cancel your order at any time before production begins for a full refund. To cancel, please contact us immediately via phone or email.
Once production has started, cancellation may result in a partial refund based on:
- The amount of work already completed
- Materials already purchased or prepared
- Time and resources invested in the project
We will provide a detailed breakdown of any cancellation fees before processing the cancellation. Rush orders may have different cancellation terms, which will be clearly communicated at the time of order.
Damaged or Defective Items
If your order arrives damaged or is defective, please contact us within 48 hours of delivery. We will need:
- Photos clearly showing the damage or defect
- Your order number
- A description of the issue
Upon verification, we will arrange for a replacement, repair, or full refund, depending on the circumstances. We will cover all return shipping costs for damaged or defective items.
Refund Process
When a refund is approved, it will be processed within 5-10 business days using the original payment method. Processing times may vary depending on your financial institution or payment provider. You will receive an email confirmation once the refund has been processed.
Please note that:
- Refunds may take additional time to appear in your account
- We cannot expedite the refund process beyond our control
- Shipping costs are generally non-refundable unless the item was damaged or defective
Satisfaction Guarantee
We stand behind the quality of our work and are committed to your satisfaction. If you have concerns about your order, please contact us as soon as possible. We will work with you to find a solution that meets your needs and expectations.
Contact Us
If you have questions about this Return Policy, need to initiate a return, or have concerns about your order, please contact us:
Email: contactuse@vornyxolbrnraxel.world
Phone: +1 (704) 579-0462
Address: 4309 Raney Way, Charlotte, NC 28205, United States
We aim to respond to all return and refund inquiries within 24 hours during business days.