At vornyxolbrnraxel ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our calligraphy and hand-lettering services. This policy applies to all users of our services located in the United States.
Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number, mailing address)
- Project-related information (project details, preferences, specifications, deadlines)
- Payment information (processed securely through third-party payment processors)
- Communication records (emails, messages, phone call notes)
- Website usage data (cookies, IP address, browser type, pages visited)
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders and provide our calligraphy services
- To communicate with you about your projects, orders, and inquiries
- To send you important updates, confirmations, and service-related information
- To improve our services, website functionality, and customer experience
- To comply with legal obligations and protect our rights
- To prevent fraud and ensure security
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and website hosting services. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your personal information (subject to legal obligations)
- Opt-Out: The right to opt-out of certain communications or data processing activities
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: contactuse@vornyxolbrnraxel.world
Phone: +1 (704) 579-0462
Address: 4309 Raney Way, Charlotte, NC 28205, United States